JAPAN POWDER CULTURE TOURS TERMS & CONDITIONS
Terms of Agreement & Policies/Booking Information
Please carefully read the policies below before you make a reservation.
CUSTOMER INFORMATION FORM
To enable us to complete your arrangements you must complete the customer information spreadsheet as complete as possible at the time. This does not guarantee your booking as we need to confirm that the accommodation you have requested is available. If there is no availability for some/all of your components we will advise you of this and offer an alternative where possible. The alternative product offered may be a different price and prices will be adjusted accordingly. The information which you provide may be used by JPC Tours for further communication to you (unless requested otherwise) but no information will be divulged to any third party.
BOOKING YOUR HOLIDAY
Once we have confirmed your accommodation requirements JPC Tours will send you a deposit invoice of 20% of the total booking which is nonrefundable once received. We do hold the deposit in credit for you if you wish to book with us at another date. You will then have 7 days to reconfirm your space with your deposit. The payment options for the deposit are through our New Zealand or Japanese bank account or via Flywire as bank transfer or credit card. Any fees associated with the transfer are the client’s responsibility. The final balance is to be paid 60 days prior to the commencement of the tour either via our New Zealand or Japanese bank account or through Flywire. We also have the option to pay by cash yen at the start of the tour for those who wish to avoid the transaction fees and perhaps gain by purchasing cash yen at the time you consider the best rate. If you pay directly into our Japanese account from an overseas institution you are required to cover any applicable fees. This is usually a fee on your end and a 3000JPY fee when the funds land into our account. If we have been charged any fees for accepting such transactions these fees will be passed on in full.
CANCELLATION
Once we receive written notification that you are cancelling your trip the following fees will apply. The 20% deposit is non-refundable however we do hold it in credit for the following season. For guests that have paid the balance of tour early and cancel between 2 and 4 months prior to the trip then 50% of that balance will be refunded. Cancellations made with less than two months of advanced notice will not be refunded. Unfortunately, due to the time-sensitive nature of our business, and the difficulty in re-booking a trip close to the departure date, we cannot make exceptions to this policy.
JPC Tours cannot be held responsible for snow conditions. Trips cannot be cancelled or amended on the basis of snow conditions. No refunds will be made if you voluntarily leave a tour for any reason after the tour has begun. Refunds will be at the discretion of JPC Tours if you are involuntarily forced to leave a tour for any reason. No refunds will be given for any accommodation, transport, sightseeing, meals, services, lift tickets or any component of the tour not utilized.
AMENDMENTS
If you need to amend any arrangements after your original booking these must be advised in writing. One amendment is free of charge. Any further changes will incur administration costs of ¥3000 per amendment plus any costs levied by our overseas agents and suppliers. Any change to an existing booking constitutes ‘an amendment’. A transfer to another tour is viewed as a cancellation and not as an amendment, and cancellation fees will apply.
BOOKING CONDITIONS
JPC Tours receives bookings subject to the following conditions.
- A booking is accepted only after JPC Tours receives the deposit and issues the client a Confirmation Invoice. The balance must be received 60 days prior to the commencement of the tour; otherwise JPC Tours may treat the booking as cancelled by the client.
- It is our policy to run our tours even if we have only one guest booked and to date, we have never cancelled a tour in over a decade of operation, however we did have a world shut down due to COVID which meant we were unable to operate for two season hence JPC Tours reserves the right to cancel any tour prior to departure, including a confirmed tour, due to circumstances beyond our control. If this occurs, you will be given the option of changing to another tour or receive a full refund. JPC Tours is not responsible for any incidental expense you have incurred as a result of your booking. If you choose and alternative tour and it is at a lower value than your original tour, you will be refunded the difference. If the alternative tour is of a higher value, then you will pay the difference in price.
- Date changes are subject to availability. Date changes may be requested at any time up to 2 months prior to your departure date. Date changes made between 2-3 months prior to the tour will be charged a ¥20,000 fee per person. A ¥10,000 fee will be charged per person for all date changes made more than 3 months prior to the tour.
- Where this booking would otherwise be subject to the provisions of the Consumer Guarantee Act (C.G.A) 1993, if the supply is a supply for business purposes the client agrees that the services are supplied for business purposes in terms of section 2 and 43 of the C.G.A 1993, and that the provisions of the said Act do not apply to the supply to the client. Such client is not a consumer for the purposes of these booking conditions.
- Adventure sports activities involve many risks, dangers and hazards. These risks and hazards are outlined in our release of liability, waiver of claims, assumptions of risks and indemnity agreement which all participants are required to read and sign before participating in a JPC Tour. This agreement will affect your legal rights should you be involved in an accident. Managing risk is JPC Tours number one priority. Our guides manage significant hazards inherent to side country pursuits (e.g., avalanche, inclement weather, tee-accidents, rock fall, and high winds) but they cannot eliminate them. Please clearly understand that skiing in bounds and out of bounds is an inherently hazardous sport and both actions are only undertaken with the full knowledge and consent from the participant that these are inherently dangerous activities. You are choosing to engage in an activity in which skiers have been injured and worse. While these accidents are indeed infrequent, they may occur at any time and be out of our control. We ask that participants acknowledge that risk and make their own choices about whether to engage in this activity. We ask that each participant is physically and mentally fit, is properly attired and equipped, and continues to assess him/her-self throughout the tour to ensure as safe a time as possible. We ask that participants honestly and accurately describe themselves, in terms of fitness, health and skills, and their equipment to their guides, and that they adhere to the advice of their guide.
- Due to the inherent risk involved in alpine pursuits, and in the interest of your safety, JPC Tours strongly recommends all participants to bring insurance that provides full medical and emergency evacuation coverage. JPC Tours will NOT provide insurance for participants on any JPC tour. If a participant does not have proper insurance documentation, he/she will be liable for her own medical and emergency evacuation expenses and will receive no refund, date change, or any kind of compensation from JPC Tours. Please take this seriously and lean on the side of caution.
- JPC Tours acts only as an agent for the other companies providing or offering accommodation, lift tickets and other services and as such has no control over any services or products provided by these supplying companies. All bookings made are subject to the booking terms and conditions under which these services are provided. JPC Tours and its suppliers reserve the right, without liability or right of compensation, to prohibit or restrict any activity, or cancel or alter any service or itinerary component, without notice. JPC Tours will not be held responsible for the inability of the suppliers to comply with any special request relating to age, medical conditions, physical ability or disability, dietary requirements, allergic conditions, smoking or non-smoking accommodation. JPC Tours does not own or control the hoteliers, ski resorts or the various suppliers, and JPC Tours does not actually provide those services itself. JPC Tours will take all possible care to ensure that its suppliers have a reputation for maintaining a high standard. However, JPC Tours is unable to accept responsibility in any way for day-to-day problems with the services provided or for any loss, damage, delay, inconvenience or injury to persons or property, or any other loss howsoever arising. In particular JPC Tours is unable to accept responsibility for any aspect of your holiday arrangements affected by matters over which JPC Tours has no control including, without limitation, war or threat of war, riots and civil strife, terrorist activity, natural or nuclear disaster, weather conditions, fire, flood, drought, industrial disputes or governmental or official action or reasonable apprehension of the foregoing, cancellation, curtailment, or rescheduling of flights, or any failure on your part to obtain the correct visas and valid passport for travel.
- While JPC Tours will use its best endeavors to operate all tours as advertised, reasonable changes in the itinerary may be made without notice where deemed necessary or advisable by JPC Tours.
- JPC Tours does not accept responsibility for disruption, inconvenience, cancellation or alteration directly or indirectly caused by or aggravated by the failure of any computer data processing equipment or media microchip integrated circuit or similar equipment, software or processing, storage or retrieval system.
- It is a condition of the acceptance of your deposit in respect of this tour that all monies paid to JPC Tours, whether by way of deposit or otherwise in respect of the tour, may be disbursed by JPC Tours as and when it sees fit or in respect of the services to be provided or fees payable under the tour program and the payment of a deposit for the tour shall be deemed to be a direction by you to JPC Tours to disburse such monies as foresaid. All monies received by JPC Tours are deposited in its name with its bankers, until appropriate disbursement to the suppliers of services or their agents.
- The flight segment of the tour is to be arranged by the customer and JPC Tours cannot be held responsible for any consequences that may arise due to your air travel arrangements.
- Receipt of a deposit will be taken as an understanding by JPC Tours that the participant has read and agrees to abide by these terms and conditions stated.
- The booking conditions and the supply of services herein shall be governed by and interpreted according to the laws of New Zealand, and both the client and JPC Tours irrevocably submits themselves to the jurisdiction of New Zealand courts in respect of any proceedings arising out of or relating to these booking conditions or services provided hereunder.
YOUR HOLIDAY PRICE
Passport and visa fees, insurance, excess baggage charges, extra meals, laundry, drinks, souvenirs, items of a personal nature including medication, departure taxes, and tipping are not included in the price of your holiday. Entrance fees to venues detailed in the itinerary will generally be included, unless specified otherwise in the itinerary.
PASSPORTS & VISAS
A valid passport is required for travel and some countries require that it be valid for at least 6 months after the date of departure from those countries. Japan works on a 90 holiday visa for most countries however some countries are excluded from this and require further documentation before travel into Japan is permitted.
The above information should be taken as a general guideline and JPC Tours will endeavor to resolve any issues that may arise in a prompt and professional manner.
