Whiteroom Tours Terms & Conditions
If you booked a certain ski resort and the lifts are shut that day we will offer up another resort. If all available resort options are closed we will try to reschedule another day (if available), or offer you a full refund.
Guide Bookings Confirmation & Payment Cancellation Policy
Please note that Guide bookings are NOT CONFIRMED until a 20% deposit has been paid. Final balance is due 30 days prior to the start of your booking.
You must complete our booking form and Registration/Waiver from before your guided day. Failure to do so will result in the cancelation of your booking.
Guide Bookings Cancellation Policy
Your 20% deposit is non-refundable unless we cancel the guided day due to unforeseen circumstances such as bad weather or guide injury.
Whiteroom Guides will refund your full payment less the 20% deposit if notice is given 30 days prior to your booking date commencement.
Whiteroom Guides will refund 50% of your full payment if less than 30 days but more than 7 days notice of cancellation is given.
Whiteroom Guides will provide no refund for cancellations less than 7 days prior or a no show on your booked day.
If Whiteroom Guides has to cancel your guided day due to adverse weather or other unforeseen circumstances you will be offered another date or a 100% refund.
Backcountry Safety Equipment Requirements
Backcountry safety equipment is compulsory for all participants on any guided day. All of the necessary equipment (transceiver, shovel, probe and backpack) is available to hire. Please advise us if you need this equipment when booking. You may also bring your own gear to use.
If your Backcountry trip requires Alpine Touring equipment, split boards or snowshoes we will advise & recommend where the equipment can be rented from if you do not already have your own.
Pre Purchasing Lift Tickets
For day trips we recommend against purchasing lift tickets in advance, as there are no additional cost savings. Pre-purchasing lift tickets may only serve to limit your flexibility. Due to localized weather patterns, conditions can often be much different at nearby resorts & may influence the final destination decision.
Extra transportation charges
Greater Furano or Niseko area (outside of Hirafu and immediate surrounds and outside of Furano and immediate surrounds) requiring approximately one hour extra travel – client pays ¥10,000 extra. For example picking up in Rusutsu and taking to Kiroro.
For Asahikawa pick-ups then on to Asahidake or Kamui/Pipu it is 2 hrs extra travel on top of 3hrs regular driving to Asahidake. 5hrs of driving plus guiding = a very long day. If clients are staying in Asahikawa clients they will be charged and extra ¥10,000 and must also pay for the guides accommodation either before or after the guided day.
