Special Terms and Conditions – COVID 19

During these uncertain times, Rising Sun Guides is offering flexible booking options so you can plan your Japan powder holiday with confidence. The following special conditions apply to all COVID 19 cancellations or postponements* during the 2022-23 winter season.

1. Cancellations made more than 60 days prior to your booking start date are eligible for a 100% credit or 90% refund of the deposit. (This is equivalent to forfeiting 2.5% of the booking value if the refund option is exercised)
2. Cancellations made within 60 days of your booking start date are eligible for a 100% credit or 90% refund.
3. Credits do not expire.
4. In cases where special travel rules are in place (as is currently the case), Rising Sun Guides may offer guests the opportunity to upgrade their trip to meet these requirements. Alternatively our special COVID cancellation/refund policy can be exercised until normal travel resumes.
5. The above terms supersede our regular conditions. All other regular T&C`s remain as shown below.

*COVID 19 cancellations or postponements are considered as any situation where COVID 19 travel restrictions prevent you from visiting Japan. This includes border restrictions that prevent entry to Japan or if any quarantine measures are in place either in Japan or on return to your home country at the time of your visit or at the time that you choose to exercise the refund / credit option.
**Policy Update April 15, 2022: COVID 19 travel insurance is now readily available and as a result, Rising Sun is no longer offering credits / refunds to guests who are unable to travel because they have contracted COVID 19. Instead we encourage all guests to take out a COVID 19 travel insurance policy to protect against this possibility. All guests booked prior to April 15, 2022 remain eligible for our original COVID 19 coverage however travel insurance and COVID 19 coverage is still highly recommended for all guests.

General Terms and Conditions

1. A 25% non-refundable deposit is required to confirm all reservations.
2. Full payment is due 60 days prior to the start of the tour. If the tour is booked within 60 days of departure, full payment is required to confirm. Cancellation within 60 days but 30 days prior to the tour will incur a tariff in the amount of 50% of the full tour cost. Cancellations within 30 days will incur a tariff in the amount of 100% of the full tour cost.
3. All rates and refunds are calculated in Japanese Yen unless otherwise stated.
4. Depending on payment method and currency fluctuations, there may be some non-refundable fees associated with processing refunds.
5. If your Rising Sun booking includes services booked with 3rd party suppliers (airport transfers, hotels etc), refund or credit amounts for that portion of your booking will be subject to the cancellation terms of these providers.
6. All guests signing up for a guided tour are required to read and sign a release of liability waiver before departing. All participants under the age of 19 must also have a parent or legal guardian sign their release of liability.
7. RSG reserves the right to cancel any tour or course at any time (typically due to inclement weather, unsafe backcountry travel conditions, guide injury / sickness or insufficient participant numbers). In the event of cancellation, the customer will be offered the opportunity to either reschedule or receive a full refund less any transaction fees associated with the refund.
8. All guests booking our backcountry or lift assisted day trips are covered by the RSG Powder Guarantee.
9. All participants entering the backcountry (anywhere outside of the ski area boundary) on a guided tour must be at least 13 years of age.
10. It is your responsibility to care for any rental equipment supplied by Rising Sun. Guests will be charged for repair or replacement of any lost or damaged items.

COVID 19 Safety Measures

Throughout the 2022-23 winter season, we will be operating with additional safety protocols to help prevent the spread of COVID 19. These measures are as follows:

• If you are experiencing any cough, cold, flu or COVID 19 symptoms you will not be permitted to attend the activity you have booked with Rising Sun Guides. Please contact us and our reservations staff will work with you to reschedule at no extra charge. If you are unable to reschedule during this winter season, you will be offered a 90% credit that does not expire or a 75% refund.
• Safety measures will be updated based on guidance from public health officials.