Wildsnow Terms & Condition
TOUR PAYMENT OPTIONS
Wild Snow Ltd provides a variety of payment options to make booking your next active travel adventure as easy and flexible as possible. Wild Snow accepts payments by direct credit and by major credit/debit cards* (including Visa, Mastercard ). The payment pathways are automatically sent or engaged on the shop platform.
Payment;
- On acceptance of your Booking you will be required to pay a non-refundable deposit of $100 NZD within 14 days of such confirmation.
- An Invoice will be sent with payment links or pay the deposit via Bank Transfer, Direct Credit or CC
- We accept all major currencies (and have accounts for Euro, USD, UK, AUD) via Transferwise, we can supply local accounts for all major currencies. To learn more about paying by direct credit in your own currency check TransferWise.com
- Credit cards for deposit only. (If you are wanting to pay for all of your trip on credit card you will incur a 2.5% credit card fee - (we would prefer you didn't).
- Payment of the remainder (Balance)of the price is due 90 days prior to departure. FX will be on the date of transfer of funds.
- All prices are in New Zealand dollars ($NZD) but we are happy to lock in your exchange rate at the time of booking / payment.
- Prices which are advertised or otherwise quoted in respect of your trip are subject to change prior to departure. Prices are only guaranteed upon payment of the total Price.
- Please read the full T&C's of the tour for a full understanding.
APPLYING TO YOUR TRAVEL ARRANGEMENTS MADE WITH WILD SNOW LTD
Please read these Terms and Conditions carefully to ensure that you understand our contract of engagement. By paying us (Wild Snow Limited) your deposit, we understand that you have read and accepted the following conditions.
CONFIRMATION OF BOOKING & DEPOSITS
For bookings from all clients, we require a fixed amount (as per the booking or offer posted on the website) deposit to start processing your booking. No booking is confirmed until full payment is received.
Confirmation should be sent within 3-5 working days of receipt of your deposit.
All our prices (other than the deposit) are based on Bank Transfer / TT payment unless stated otherwise. If you wish to pay the balance of the price by credit card, please check with us first, as payment on Credit Card will incur a surcharge of 2.5% Visa/Mastercard (this is what we are charged)
Please note that a receipt will not be issued unless otherwise requested.
CANCELLATIONS BY THE TRAVELLER
Any cancellations must be received in writing. Minimum fees are:
- Up to 60 days prior to departure – full deposit will be forfeited.
- Between 30 and 59 days of departure – 50% of total paid will apply.
- Within 30 days of departure – 100% of total paid will apply.
- Wild Snow Limited cannot be held responsible for snow conditions. Holidays cannot be cancelled or amended on the basis of snow conditions.
No refunds will be made if you voluntarily leave a tour for any reason after the tour has begun. Refunds will be at the discretion of Wild Snow Limited if you are involuntarily forced to leave a tour for any reason. No refunds will be given for any accommodation, transport, sightseeing, meals, service or any component of the tour not utilised. Please note these conditions apply to Wild Snow Limited land content only.
CANCELLATIONS BY WILD SNOW LIMITED
Wild Snow Limited reserves the right to cancel any tour before it is confirmed to run. A tour is confirmed to run once it has reached the minimum participants required as defined by Wild Snow Limited. This applies to all tours. Wild Snow Limited reserves the right to cancel any tour prior to departure, including a confirmed tour, due to circumstances beyond our control. If this occurs, you will be given the option of changing to another tour or receiving a full refund. Wild Snow Limited is not responsible for any incidental expense you have incurred as a result of your booking. If you choose and alternative tour and it is at a lower value than your original tour you will be refunded the difference. If the alternative tour is of a higher value, then you will pay the difference in price.
TOURS & ABILITY
Wild Snow Limited reserves the right to remove a client from any tour if he or she is of an ability not suited to that tour. No refund will be due for any unused portion of the tour. The client takes full responsibility for the self-categorisation of their ability based on the following guide: Ability Level Check (talk to us first if you don’t understand the categories)
FINAL PAYMENTS
The Balance of Payment is due 90 days prior to your departure unless stated otherwise on your confirmation.
We require a direct bank transfer if paying within 3 months of departure date.
Please note that your booking is still totally subject to currency fluctuations and changes, and this regrettably is out of Wild Snow’s control. So, until your travel package is fully paid, you are NOT safe guarded against surcharges due to currency decline. To avoid any price change, we would recommend that you pay for your package within 7 days of this letter to safeguard yourself from any potential increase on your travel package in the future.
* Please CALL WILD SNOW on the day you plan to make your final payment, as we may will need to recalculate your package on that day to reflect the current exchange rates *
Currencies have been quite volatile during the last 6 months, so there is the likelihood that adjustments are required *
RESPONSIBILITIES
Wild Snow Limited is a family run Tour operator.
We will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failing of any Principal (such as an airline).
As a part of our booking conditions, all clients are required to sign our booking terms and conditions agreement document, thus where you agree not to take any action against Wild Snow Limited for the collapse of any Principal, or their failure to provide a service. In any such case, your remedy will lie with the Principal.
TRAVEL INSURANCE
Travel Insurance is essential for an overseas holiday.
We offer to our clients Ripcord Travel Insurance, to include full Evacuation and rescue travel insurance. If you wish to take out a policy with us, you must return a completed application form. Should we not receive this, WILD SNOW cannot take responsibility for any claims refused due to inaccuracies of policies issued. If you elect to take out a different insurance policy please check that it includes cover for your requirements, as many policies do not.
Check your policy carefully! Wild Snow Limited will not accept any responsibility for the failure of any insurance company to pay out on a claim. In the event of failure or collapse of a Principal or Operator, or that travel insurance does not accept your claim, by signing our booking Terms and Conditions form, or by forwarding us your deposit, you agree that no action will be taken against Wild Snow Limited\ for failure or collapse of a principal.
Please note: As a result of the Sept 11, 2001, terrorist attacks, insurance companies no longer cover the financial collapse of airlines or operators.
You agree not to hold Wild Snow Limited financially responsible should a Principal collapse and your travel insurance policy not cover you.
PRICING AND AVAILABILITY
In providing our advice as to price and availability of travel, accommodation and other services we are reliant on information supplied to us by providers and other third parties and therefore prices and availability may have changed by the time you come to book your holiday or travel arrangements. Accordingly, while we will use all reasonable endeavours to ensure the information on this site is as accurate and up to date as possible, we do not provide a warranty to that effect. You acknowledge that we have no responsibility for the accuracy, completeness, currency or timeliness of price and availability of information.
LIABILITY
I acknowledge & understand that skiing & snowboarding are sports that are hazardous and have inherent risks of injury &/or death. I voluntarily agree to assume all risks of injury or death that may result to me from skiing or snowboarding. I hereby release Wild Snow Limited & their employees & agents of any obligation to advise me in relation to the dangers obvious or not, inherent in the sport. I accept that I will participate in such sport(s) of my own free will & never at the direction of Wild Snow Limited &/or their employees and agents. I voluntarily take full responsibility for any damage or injury to myself or which I may cause to others.
LAW AND JURISDICTION
New Zealand law shall govern all information services and travel provided through the site. You submit to the exclusive jurisdiction of the New Zealand Courts in respect of the provision of services or travel hereunder